Our Policies

We believe that our relationship with our patients involves mutual trust and respect. Our physicians and staff are all well-trained and experienced. We do our best to answer questions and phone calls in a timely fashion. We try to respect our families’ valuable time by attempting to maintain a reasonable and “on-time” appointment schedule. Please let us know if you have questions or concerns about our office policies. We ask our patients to be respectful of our staff both in person as well as over the phone.

  1. Please make every effort to be on-time for your appointment. Arriving 10-15 minutes early is even better. We do not “overbook” so that if everyone arrives for their appointment on time, waiting times in the office should be minimal and not only will you be seen on time, but you will be “on your way” on time

  2. We may not be able to see patients who arrive for a previously scheduled appointment 15 minutes or more after their scheduled time

  3. We will call the phone number that you have left on file to confirm a prescheduled appointment the day before your scheduled appointment. If you miss this appointment and don’t call to cancel, we may charge you $30

  4. We will do our best to keep waiting times on the phone to a minimum. Our phones are busiest on Monday and Friday mornings, so be aware that “on hold times” may be longer on those mornings

  5. Please turn cell phones off when in the examining rooms

  6. School forms are completed during each annual well-visit starting at age 3. These school forms meet all state requirements and should be kept in a secure location for future use. There will be a $5 charge for replacement forms and request may take 2-3 days to complete

  7. If you have concerns about any of our office policies please feel free to contact us

  8. We request that you respect our staff. Childrens’ illnesses are stressful and anxiety provoking. We are all parents ourselves and understand how you are feeling. Please do not yell, scream or use profanity when interacting with our staff

  9. We have decided, based on the best currently available medical information and, in the best interest of our patients and their families, to ask families who choose not to vaccinate their children to seek medical care elsewhere